There might be a various reasons for that:

  1. Check that the ports required by the application are added as exceptions in your firewall. Please note: Application’s installer is adding those ports automatically to the local firewall as exception during the installation. In case you have an additional (corporate) firewall that might block this ports through your network, please add the exceptions for the required ports manually.Click hereto see what ports are required.
  2. The real-time monitoring service is not running. Please open the IdentyManage application and navigate to “Settings“. Press Start in the Real-Time monitoring service area.

If the service is failed start after certain period of time, please try the following steps: Right-click on “My computer” and choose “Manage“. Navigate to “Services and Applications -> Services”. Choose “IdentyManage  RealTimeMonitoring” from the list, right-click on it and choose “Properties” from the menu. Navigate to “Log On” tab and mark “This account”, type your current username and password and click OK. Try to start the service again.

  1. The port 5002/5005 (unless changed) on which the service is operating might be use by another application or process. To verify that you can download a “TCPView” software that will show you detailed listings of all TCP and UDP endpoints on your system.Click hereto download. Close all other processes that are using the ports 5002/5005 and restart the monitoring service.